Refund policy

Due to the nature of the products we sell and to ensure the hygiene and safety of all stakeholders, no return is allowed. However, we may offer a new product free of cost with a different size or feature if it suits the customer, and it will be handled on a case-by-case basis based on the customer's feedback.

To initiate this process, you have to contact us at info@secretmoments.com.au within 7 days of the product delivery date. In your email, please explain the issue so that we can offer you the best solution.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@secretmoments.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.